Fans are encouraged to save and utilize their tickets to postponed games for the make-up game or fans can exchange prior to the rescheduled game for any game during the remainder of the regular season, subject to availability.
April 10: The April 10 game between the Indians and Yankees was postponed due to adverse weather conditions. Fans must hold on to their tickets from the (April 10) postponed game.
The postponed games from April 10 and April 11 vs. the New York Yankees have been rescheduled as a traditional doubleheader on Monday, May 13 at Progressive Field, beginning at 12:05PM.
Fans are encouraged to save and utilize their April 10 tickets for the makeup games on May 13, when gates will open at 11AM. Fans can see both games that day with a ticket dated April 10.
The second game of the doubleheader will begin approximately 20 minutes after the conclusion of the first game.
April 11: The April 11 game between the Indians and Yankees was postponed due to adverse weather conditions. Fans must hold on to their tickets from the (April 11) postponed game.
The postponed games from April 10 and April 11 vs. the New York Yankees have been rescheduled as a traditional doubleheader on Monday, May 13 at Progressive Field, beginning at 12:05PM.
Fans holding an April 11 game ticket can exchange it for an available seat to both games on May 13 or any other single game during the 2013 season between now and May 13.
Following policy applies when game is:
Rescheduled to an open day
Day/Night Split Doubleheader(two separate games on the same date)
All tickets are valid as is for the rescheduled game. You will need your ticket for entrance to the rescheduled game.
All Paperless seat locators do not need to be saved. You can scan your card at the gate for entry to the rescheduled game.
In the event you cannot attend the rescheduled game, you may EXCHANGE your ticket to any Indians regular season home game during the same season.
All exchanges are subject to availability and must be done prior to the rescheduled game. Suite tickets cannot be exchanged for suite tickets to another game.
Exchanges for suite tickets will be issued in the best available general seating location for the game chosen.
Full or Partial Season Tickets can be exchanged for another game if necessary based on availability at the Progressive Field Ticket Office.
Group Tickets can be exchanged for another game if necessary based on availability at the Progressive Field Ticket Office.
Tickets Purchased at the Progressive Field Ticket Office or Cleveland Indians Team Shops can be exchanged for another game if necessary based on availability at the Progressive Field Ticket Office or Team Shop.
Tickets Purchased by Phone or Internet can be exchanged for another game if necessary based on availability by calling 1-800-745-3000.
Tickets Purchased at Ticketmaster Outlet can be exchanged for another game if necessary based on availability at the outlet it was purchased at.
Following policy applies when game is:
Rescheduled to a Traditional Doubleheader(two games for the price of one)
The Postponed Game is not Rescheduled
Full or Partial Season Tickets can be exchanged for another game if necessary based on availability at the Progressive Field Ticket Office.
Group Tickets can be exchanged for another game if necessary based on availability at the Progressive Field Ticket Office.
Tickets Purchased at the Progressive Field Ticket Office or Cleveland Indians Team Shops can be exchanged for another game if necessary based on availability at the Progressive Field Ticket Office or Team Shop.
Tickets Purchased by Phone or Internet can be exchanged for another game if necessary based on availability by calling 1-800-745-3000.
Tickets Purchased at Ticketmaster Outlet can be exchanged for another game if necessary based on availability at the outlet it was purchased at.
Details
As a general rule the ticket price paid for the ticket will be honored for all single game exchanges whether the purchase was made on a gameday or non-gameday.
If a fan is exchanging a ticket for a ticket to another game that costs more the difference in ticket price will be due at the time of the exchange.
If a fan is exchanging a ticket for a ticket to another game that costs less the difference will be paid back at the time of the exchange.
Progressive Field Ticket Office Windows and Team Shops will offer Indians Fun Money.
Ticketmaster Internet, Phone, and Outlet orders will be returned and the amount originally paid will be used to complete the new sale. The difference will then be refunded.
