Yankees on YES Technical FAQ

Media Player Questions
  1. Where can I download Adobe Flash Player?

Browser Questions
  1. How do I delete Temporary Internet Files in my browser?
  2. I know I need to enable cookies for Yankees on YES to function properly. How do I enable cookies on my browser?
  3. How do I disable the Pop-Up Blocker built in to my browser?

Compatibility Questions
  1. Can I access Yankees on YES on a Mac?
  2. Can I use AOL as my browser when accessing Yankees on YES?
  3. On Windows 95/98/ME, can I use Adobe Flash Player when accessing Yankees on YES?

Game Link Questions
  1. When I click on the game link, nothing happens and no browser window pops up. What should I do?
  2. When I click on the game link, the Media Player window opens, but the player screen is blank. What should I do?
  3. I tried to log in to view the game and received a message telling me that I have logged in too many times, or am logged in on multiple computers, what should I do?

Yankees on YES Questions
  1. How can I improve the quality of my video feed?
  2. Which games will be available in HD? Is there any special software required to view them in HD?
  3. What is NexDef and why should I install it?
  4. When I try to play a game, a box comes up which says I need to install a new version of Adobe Flash Player? What should I do?

Media Player Questions

1. Where can I download Adobe Flash Player?

Adobe Flash Player can be downloaded and installed at the Yankees on YES Download Center.

Browser Questions

2. How do I delete Temporary Internet Files in my browser?

Here is how to clear the cache and delete Temporary Internet Files in the most popular browsers:

  1. Internet Explorer 6
    1. Click on the Tools menu and select Internet Options
    2. In the Temporary Internet Files window, click Delete Files
    3. Click OK to the Delete Files window
    4. Click OK

  2. Internet Explorer 7 and 8
    1. Click on the Tools menu and select Internet Options
    2. In the General Tab, under the Browsing History section, click Delete
    3. Click the Delete Files button next to Temporary Internet Files
    4. Click Yes

  3. Firefox 3.0.x (PC and Mac)
    1. Click the "Tools" menu
    2. Select "Clear Private Data"
    3. Check the box next to "Cache" and "Offline Website Data"
    4. Click "Clear Private Data Now"

  4. Firefox 3.5 and later (PC and Mac)
    1. Click the "Tools" menu
    2. Select "Clear Recent History"
    3. Select "Everything" in the drop down menu on the top right of the new window
    4. Click on the arrow next to "Details" to list more options
    5. Check the box next to "Cache" and click on "Clear Now"

  5. Safari (Mac)
    1. Click the Safari menu and select Empty Cache
    2. Click Empty

  6. Safari (PC)
    1. Click the Edit menu and select Empty Cache
    2. Click Empty

  7. Chrome
    1. Click the Tools menu
    2. Select "Clear browsing data"
    3. Check the box next to "Empty the cache"
    4. Click "Clear Browsing Data"

DISCLAIMER REGARDING CHANGING YOUR COMPUTER'S CONFIGURATION: Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.

3. I know I need to enable cookies for Yankees on YES to function properly. How do I enable cookies on my browser?

Below are directions on how to enable cookies on the most popular browsers:

  1. Internet Explorer Version 6,7, and 8
    1. Click on the Tools menu and select Internet Options
    2. In the Privacy tab, the bar on the right slides up or down, setting the cookie level
    3. Configure your browser to accept cookies, at your preferred level

  2. Firefox (PC)
    1. Cick on the Tools menu
    2. Select Options
    3. Click the Privacy tab
    4. Check "Accept cookies from sites"
    5. Click OK

  3. Firefox (Mac)
    1. Pull down the Firefox menu and select Preferences
    2. Click the Privacy tab
    3. Check "Accept cookies from sites"

  4. Safari (Mac)
    1. Pull down the Safari menu and select Preferences
    2. Select the Security tab
    3. Configure your browser to accept cookies, at your preferred level

  5. Safari (PC)
    1. Pull down the Edit menu and select Preferences
    2. Select the Security tab
    3. Configure your browser to accept cookies, at your preferred level

  6. Chrome
    1. Click on the Tools menu and select Options
    2. Choose the "Under the Hood" tab
    3. Under the "Privacy" choose the "Cookie Settings" drop down menu
    4. Configure your browser to allow cookies, at your preferred level

DISCLAIMER REGARDING CHANGING YOUR COMPUTER'S CONFIGURATION: Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.
4. How do I disable the Pop-Up Blocker built in to my browser?

Below are directions on how to disable Pop-Up Blockers on the most popular browsers:

  1. Internet Explorer 7 and 8
    1. Click on the Tools menu and put the mouse over "Pop-up Blocker"
    2. In the menu that pops up select "Turn Off Pop-up Blocker"

  2. Firefox (PC)
    1. Cick on the Tools menu
    2. Select Options
    3. Click the Content tab
    4. Uncheck "Block pop-up windows"

  3. Firefox (Mac)
    1. Pull down the Firefox menu and select Preferences
    2. Click the Privacy tab
    3. Uncheck "Block pop-up windows"

  4. Safari (Mac)
    1. Pull down the Safari menu
    2. Click on "Block Pop-Up Windows" so that there is no longer a check to the left of the where it says "Block Pop-Up Windows"

  5. Safari (PC)
    1. Pull down the Edit menu
    2. Click on "Block Pop-Up Windows" so that there is no longer a check to the left of the where it says "Block Pop-Up Windows"

DISCLAIMER REGARDING CHANGING YOUR COMPUTER'S CONFIGURATION: Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.

Compatibility Questions

5. Can I access Yankees on YES on a Mac?

Yes, Yankees on YES uses Adobe Flash Player and is compatible with Mac OS X. Adobe Flash Player can be downloaded and installed here.

Yankees on YES works best on Mac OS X with Safari, Firefox, and Google Chrome.

6. Can I use AOL as my browser when accessing my Yankees on YES?

AOL Version 9 is supported. However, please note that running the AOL environment may consume a substantial amount of the computer's memory and processor and result in poor performance.

If you are having problems with the AOL browser, use a separate browser such as Internet Explorer or Firefox.

7. On Windows 95/98/ME, can I use Flash player when accessing Yankees on YES?

No, Adobe Flash Player 9.0.115 (and above) is not compatible with Windows 95, 98, or ME. Adobe Flash Player 9.0.115 (and above) is compatible with Windows 2000, XP, Vista, and Windows Server 2003.

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Game Link Questions

8. When I click on the game link, nothing happens and no browser window pops up. What should I do?

Game links for live and archived video cause another browser window, which contains our media player, to pop up. If you have a Pop-Up Blocker enabled, whether in your browser or through a separate program or add-on, you may need to either disable the Pop-Up Blocker or add "*.mlb.com" (without the quotation marks) to the blocker's Exceptions List.

If you have any Internet security programs (e.g., Kaspersky, Norton, McAfee, CA), Firewalls or add-ons (e.g., IE7 Pro, Google Toolbar) that include a Pop-Up Blocking feature, you may need to either disable the Pop-Up Blocking feature or disable the program entirely.

9. When I click on the game link, the Media Player window opens, but the player screen is blank. What should I do?

First, make sure you have Adobe Flash Player installed, which you can download here.

If you have any Internet Security Programs (e.g., Kaspersky, Norton, McAfee, CA), Firewalls or add-ons (e.g., Adblock Plus) that include an Ad-Block feature, you may need to either disable the Ad-Block feature or disable the program entirely.

You may also be behind a firewall that is stopping the content. To receive Yankees on YES content, we recommend setting MLB.com as a trusted site in your firewall software. Please consult the Help section of your firewall software for further support.

If you are still having problems you may need to disable your firewall software or find out if your network (especially if you are in an office) prevents Yankees on YES features.

DISCLAIMER REGARDING CHANGING YOUR COMPUTER'S CONFIGURATION: Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.

10. I tried to log in to view the game and received a message telling me that I have logged in too many times, or am logged in on multiple computers, what should I do?

Please make sure that other people are not using your account. If you have shared your account information with other people, then your account may be restricted or terminated and further enforcement action may be taken.

The best way to prevent this error from occurring is to log out of Yankees on YES every time you are finished watching a game by clicking on the gear icon in the bottom right of the media player and then selecting "Logout". The next time you would like to watch a game, click on the link to load the game, and you will be prompted to login.

If you receive this error message and are sure that no one else is using your account, log out of Yankees on YES, close all of your open browser windows, then re-launch your browser, navigate to Yankees on YES and click on the game you would like to watch, where you will be prompted to log in again.

Yankees on YES Questions

11. How can I improve the quality of my video feed?

The Yankees on YES media player is designed to automatically choose the best video quality setting for you based on the speed of your connection. Nevertheless, you have the option to adjust the video quality setting. Adjusting the quality settings can be done by clicking on the "Video Quality" section in the bottom bar of the media player. You can then select the level of quality you would like.

If there is a reduction in your bandwidth while watching the game, or you have manually chosen a quality level that is too high and leading to unstable video, the media player will recommend that you choose a lower quality level during playback to provide you with a smoother experience. Follow the player recommendations for better performance.

For an optimal viewing experience, we also recommend you have the latest version of Adobe Flash Player installed. In addition, if you are viewing Yankees on YES content, we recommend you install NexDef for additional features, such as live game DVR capabilities and improved bandwidth management.

Finally, if you have implemented the above recommendations and still experience a poor quality video feed, heavy Internet traffic may be the problem.

If you continue to experience difficulties, please contact Yankees on YES Customer Support toll free in the U.S. and Canada at TBD. Please be prepared to provide the following information:
  1. Your full name.
  2. Your phone number.
  3. Your registered email address.
  4. Your Operating System. (Windows 2000, XP, Vista, MAC 10.4.x, 10.5.x, etc.)
  5. The browser you are using and its version number. (To find out version, pull down the browser's Help menu and select About.)
  6. Your Internet Service Provider.
  7. Your connection type.
  8. Your IP address*.
  9. The results of your bandwidth tests.
  10. Your location. (Home, office, wireless, etc.)
  11. Time of access.
  12. Game you are attempting to access.
On Windows 98, ME, 2000, XP: Click Start, then Run and type ipconfig.

On Mac OS X: Click Apple menu>System Preferences>Network

12. Which games will be available in HD? Is there any special software required to view them in HD?

You may view games with an HD quality picture if the source feed is distributed in HD, you are a Yankees on YES subscriber and have installed NexDef and Adobe Flash Player. Our highest quality HD feed requires an Internet connection with a consistent bandwidth of at least 3Mbps. If you do not have this amount of bandwidth, we recommend choosing one of our lower quality HD streams. If you are unsure what the bandwidth of your Internet connection is, you can check with a bandwidth test.

13.What is NexDef and why should I install it?

NexDef is a plug-in designed to help your computer better manage its bandwidth (Internet connection speed) to bring you higher quality video. This is particularly ideal for those with slower Internet connections, but useful for everyone. NexDef also allows Yankees on YES subscribers to stream the product's highest quality video feeds and pause and rewind live games within the media player. NexDef can be downloaded here.

14. When I try to play a game, a box comes up says I need to install a new version of Flash Player? What should I do?

Click yes in the message box to install the new version of Adobe Flash Player. Then follow any necessary steps to complete the installation. After the update has completed, you will be able to load the game.

DISCLAIMER REGARDING CHANGING YOUR COMPUTER'S CONFIGURATION: Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.

If you have any questions, please contact Customer Support toll free in the U.S. at 866-446-8254 or email yankeesonyes@yankees.mlb.com.

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