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Frequently Asked Questions:          Seller Q&A          Buyer Q&A
Seller Q & A
Find answers to frequently asked questions.
Q: What is StubHub?
StubHub is the official fan-to-fan ticket resale marketplace of the New York Yankees. At StubHub, you can sell tickets on one of the world's largest ticket marketplaces.
Q: What are the benefits to selling my tickets on StubHub?
StubHub provides a safe and secure place to buy and sell tickets, excellent customer support 24/7 and the StubHub FanProtect® Guarantee. [What is this?]

At StubHub:
  • Listing your tickets only takes a few minutes and we'll even help you price
  • You'll get paid fast when your tickets sell. No dealing with buyers. Guaranteed.
  • Payment by PayPal, credit to your My Yankees Account or check
  • Once your listing is up, it stays up, unless you change your mind
  • You don't need to print labels, ship tickets or upload files
  • You can make your tickets available for Instant Download by entering your barcodes when you list your tickets. Tickets listed for Instant Download are more likely to sell and stay listed longer -- right up to game time
Q: Who can sell tickets?
If you have a My Yankees Account, you can list your tickets for sale directly from your account. If you don't have a My Yankees Account, you can still list your tickets at StubHub.
Q: How will StubHub pay me?
StubHub can pay you through PayPal, credit your payment to your My Yankees Account or send you a check by mail. It's your choice!

If you want to be paid through PayPal, just make sure you add your PayPal email address to your StubHub account.

Q: Do I need to create an account to list my tickets on StubHub?
Yes, StubHub will automatically set up your account the first time you list tickets. All you need to do is enter an email address and create a password.

Want to receive your StubHub payments through PayPal? Just make sure you add your PayPal email address to your StubHub account.

Q: Is my StubHub account the same as My Yankees Account?
No, they're separate accounts. However, you can choose to sign into your StubHub account automatically when you visit StubHub from your My Yankees Account. If you change any of your information (such as your payment address), make sure you change the information in both accounts.
Q: How do I start selling my tickets?
To start selling your tickets:
  1. Sign in to your My Yankees Account
  2. Select the game and tickets you want to sell
  3. Click "Sell Tickets"
You'll be taken to StubHub to set your price and choose how you want to be paid. You'll be able to review everything before you list your tickets for sale.
Sell tickets from your My Yankees Account »

If you don't have a My Yankees Account, you can still list your tickets for sale at StubHub. Just click "Sell tickets" at the top of the StubHub home page to get started.

Sell tickets on StubHub »
Q: How much does it cost to sell tickets at StubHub?
It's free to list tickets for sale at StubHub. When your tickets sell, StubHub will collect a 10% fee on the ticket sale. For season ticket licensees who list directly through their My Yankees Account during the 2016 regular season, the sell fee is 5%
Q: How should I price my tickets?
It's up to you to decide on a sale price. When you list your tickets, you'll see a map of the stadium with comparisons of current and recently sold sale prices for other tickets similar to yours for that event. You can also browse the map to see how tickets are selling in other sections.

To give you the best chance of selling your tickets, StubHub recommends pricing your tickets competitively when you list them and frequently checking to compare your ticket price to recently sold listings and active listings similar to yours.

Also, it's your responsibility to understand and comply with all state and local laws regarding ticket resale.

Q: How will I know if I sold my tickets?
You're encouraged to consistently monitor your listings in your StubHub account. However, as soon as your tickets sell, StubHub will send you an email with information on how to enter your ticket barcodes if you haven't already. If you have already entered your barcodes the StubHub email will let you know when to expect your payment.

When your tickets sell, the barcodes on your tickets will be invalidated and tickets with new barcodes will be issued to the buyer. StubHub strongly suggests that you hold onto your original tickets until the game has been played.

Q: How will my tickets be delivered to my buyer?
If you listed your tickets from your My Yankees Account, StubHub will take care of delivery for you at no charge. You don't need to ship or upload anything.

If you listed your tickets on the StubHub website and did not enter your ticket barcodes when you listed them, you'll receive an email when your tickets sell prompting you to go to StubHub to enter the sold ticket barcodes.

Q: What if I decide I want to use the tickets I've listed?
You'll need to delete your StubHub listing in order for your tickets to be "unlocked" in your My Yankees Account. As long as your tickets are still listed on StubHub, they will be "locked" in your My Yankees Account. Remember, you can delete your StubHub listing at any time as long as your tickets haven't sold.
Q: What is the StubHub FanProtect® Guarantee?
For sellers, StubHub guarantees:
  • You'll never be contacted directly by a buyer or prospective buyer
  • You set your price and can adjust it any time before your tickets sell
  • You'll be paid by StubHub (not by the buyer) for all ticket sales you deliver as promised in your listing

Get more info about the StubHub FanProtect® Guarantee

Who do I contact if I need help or have a question?
Chat: You can chat with StubHub anytime, anywhere - 24 hours a day, 7 days a week.

Phone: Or you can call StubHub 1.866.STUBHUB (1.866.788.2482) during business hours for the same great service

Q. Is it legal to resell tickets?
Reselling tickets is legal in all 50 states. Many states have laws against reselling tickets at an event site. In some states, there are limitations on the amount above face value that can be charged for a ticket. To sell tickets at StubHub, sellers must accept StubHub's user agreement and agree to abide by local regulations.